Stop & Shop

I was there today and had the absolute worst experience I have ever had in a grocery store. They had one human person on one of the registers with the line down the food aisle, and then they had six registers all self check out. Every single one of those registers had seven to eight people in line with considerable amount of items in their carriages. These were not quick 10 item purchases. Myself, as well as several other people had $100 and more worth of groceries in our carts. So as I try to scan all of these items carefully as to not disturb the annoying sensitive scanner, I go a tad too fast and it alerts an employee, as if you are trying to steal something. Those scanners are way too sensitive and I know the employees must hate working self checkout. The scanner is so finicky, that it makes you scan an item and then wait three seconds, and then scan the next item. Then wait three seconds, and then scan the next item and so on. That is the only way you can do it, and get all of your items on the scale without the register shutting down and alerting an employee to come over. It was absolute chaos in there tonight and I will never go back. I know I’m one person and my one experience probably means nothing to you but I had to come in here and leave a review to let you know how awful of an idea it is, to have that many self checkout registers. It was a very high anxiety 30 mins for me and I will never come back. I know you will respond with the typical generics message that says…”we're sorry you didn't have a great experience at our store. We value our customers and try to provide the best products at great values.” I don’t even want to hear it because you don’t care. If you cared, you would think about your customers and try to do anything to not inconvenience them. Maybe management could have hopped on a register if they were short staffed?! But no, six registers of self check out. You guys really need to figure it out.

The manager would not allow his employees to give me a small bag for my items. He said either pay for a big bag or don’t give me a bag at all. It cost him more than 10 cents in the long run… dummy!!! I will give my money to shaws or market basket in the future…. They are already over charging for products and having customers do the work themselves in checkout and now they are charging for horrible bags… let’s all start shopping at other retailers…. Not sure how many people know that s&s buys land so they don’t have competition in their area

Gentleman working the self checkout made my day by asking how I'm feeling...it's people like him who deserve a raise in these times when everyone is struggling to get by on just the bare minimums. I do have to say that the produce is disgusting....always have to throw it away due to it being moldy...$ eating healthy shouldn't be expensive and maybe you should keep a better eye on the cooling storage! Also maybe workers in the produce and deli not be so rude when you ask for help...if they can't be hospitable then find another job!! Thank you